Frequently Asked Questions

You can contact Lilliputiens customer service through our contact form.
You will receive an answer within 48 hours.

My Lilliputiens account

What should I do if I cannot log in to my Lilliputiens account?

Several reasons can complicate and prevent you from logging into your account:

  • Your email address is incorrect . Make sure to enter the email address provided when creating your Lilliputiens account and check the exact spelling (in particular respecting upper and lower case letters, entering points, etc.).
  • Your password is incorrect . Sometimes you forget your password, and you can reset it by clicking on “ Forgotten password ” below the login form. An email will then be sent to the email address provided and associated with the Lilliputiens account. It will contain a new password that you can enter to log in and update via the "My Personal Information" section of your Lilliputiens account.
  • You do not have an account . Your registration may not have been validated on our site. Try to create your account again and make sure you receive the email confirming your registration.

If you still have problems after completing these checks, you can contact us via our “  Other Inquiry  ” form.


How do I modify my personal information and my Newsletter preferences?

You can modify your personal information at any time in the “Personal information” section of your account.
In this section, you can modify:

  • your contact details,
  • your email,
  • your password,
  • your newsletter subscription preferences.

If you wish to exercise your rights of access, rectification, opposition or deletion, you can write to the Lilliputiens Data Protection Officer by completing the “Personal data” form or directly to the following email address: dpo(@)juratoys.com.

To find out more about the use of your personal data, please consult our Personal Data Charter .